Refund policy
At The Kid Nest, we want you to feel happy and confident with your purchase. If something is not right with your order, we’re here to help. Please review our refund policy below before placing an order.
1. Eligibility for Refunds
We accept refund requests for eligible items that are:
- Undamaged.
- In their original packaging.
If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of receiving your order so we can review the issue and assist you.
2. Refund Process
To request a refund, please contact us within 24 hours of receiving your order.
When contacting us, please include:
- Your order number
- Your full name
- Clear photos or videos of the item
- A short explanation of the issue
Once we receive your request, we will review it and guide you through the next steps.
3. Non-Refundable Items
The following items are not eligible for refund:
- Personalized or custom-made items, unless damaged or incorrect.
- Items that have been worn or used.
- Items damaged due to misuse or improper care.
- Items not returned in their original packaging.
- Final sale or promotional items, if clearly stated at the time of purchase.
5. Return Shipping
For eligible refunds, customers are responsible for return shipping fees unless the item is defective, damaged, or incorrect due to our error.
We recommend using a tracked delivery service for returns, as The Kid Nest cannot guarantee receipt of returned items without tracking.
6. Refund Processing Time
Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method. Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
7. Exchange Option
If you prefer an exchange instead of a refund, please let us know when you contact us.
For eligible items, we may arrange an exchange for an item of equal value, depending on product availability.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of receiving your order at: